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We're building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

Now, 1,000+ property management companies are creating winning experiences with a fully managed Resident Benefits Package (RBP) by Second Nature. We bring the expertise, technology, and service that property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 5-peat national industry vendor of the year.

Join 100+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple-win experiences.

Why Second Nature?

Benefits
Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
Flexibility: Work Remotely from anywhere in the US
Balance: Open PTO and sick days
The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP.
Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
Training: A supportive team to help you grow your career and unlock your full potential
Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
Compensation: Competitive salary

Core Values
Pirate Ship, Not A Cruise Ship: We are innovators who move quickly and decisively.
Extreme Ownership: We own our product and results and always act with honesty and integrity.
Grow the Pie: We deliver real value and results to our customers, focusing on outcomes.
Massive Growth Takes Massive Growth: We don’t fear challenges, we embrace them to hone our skills and increase our impact.
Purple Heart: Normalize the rebound.
Be a Moment-Maker: We don’t ask what’s the least we can do, we ask what’s the most we can do.

Director of Revenue Operations

Remote

Full Time

Manager/Supervisor

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win.

About the Role

The Director of Revenue Operations, reporting to the VP of Revenue Operations, will lead a team responsible for driving operational excellence across the customer lifecycle. This role is critical to enabling revenue growth, improving go-to-market efficiency, and delivering insights that shape strategic decisions. The Director will collaborate closely with leaders across Sales, Marketing, Customer Experience, Product, and Finance.

The Director of RevOps will be responsible for translating strategy into scalable systems, ensuring data integrity, and delivering actionable insights that empower GTM leaders to make better decisions, faster.

Key Responsibilities

Team Leadership: Manage, coach, and develop the Revenue Operations team, driving accountability, prioritizing initiatives, and fostering professional growth.
Revenue Insights & Reporting: Own the development of dashboards, models, and reporting frameworks that provide visibility into pipeline health, bookings, churn, customer activation, and revenue performance.
Monthly Executive & Board Reporting: Lead the monthly reporting process for go-to-market performance. Own the creation and delivery of board-level GTM metrics, including analysis of pipeline, CARR, activation, churn, and sales efficiency.
Forecasting & Planning: Partner with Sales and Finance to support forecasting, territory planning, and capacity modeling.
Process Optimization: Identify and implement improvements in lead-to-cash workflows to increase speed, accuracy, and scalability.
Systems & Tools: Partner closely with the Director of GTM systems to ensure the CRM and RevOps tech stack (e.g., Salesforce, CPQ, HubSpot, Looker, Gong, etc.) are optimized to support GTM strategies and enable self-service reporting for stakeholders.
Cross-Functional Collaboration: Serve as the connective tissue across departments. Partner closely with Sales, Marketing, CX, Enablement, Product, and Finance to support strategic initiatives and launch planning.
Data Governance: Establish strong data integrity practices and ensure reporting reliability across GTM systems.

About you

10+ years of experience in Revenue Operations, Sales Operations, Strategy, or related fields in a high-growth SaaS environment.
5+ years of experience managing direct reports with a track record of developing high-performing teams.
Expertise in Salesforce and related RevOps tech stack (e.g., CPQ, HubSpot, Looker, Gainsight, or Totango).
Proven ability to build scalable processes, lead cross-functional initiatives, and influence senior stakeholders.
Strong business acumen and analytical skills with a deep understanding of SaaS metrics.
Clear, concise communicator who can distill complex data into actionable insights.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Our Core Values

Pirate Ship; not a cruise ship. Bias towards action.
Massive Growth takes massive growth. We embrace challenges to increase our impact.
Grow the Pie. We focus on results so our customers & their customers win. Triple Win!
Purple Heart. We put the team before ourselves.
Extreme Ownership. See something? Say something; right the ship to get us back on course.
Be a moment maker. We aim to shatter the status quo.

REMOTE WORK STATEMENT

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

Be available and engaged during core working hours aligned with the Eastern Time Zone to ensure effective collaboration and timely completion of responsibilities
Have a quiet, professional, distraction-free environment in which to complete your work
Have access to your own reliable high-speed internet connection
Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

WHY SECOND NATURE?

Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
Location: Work Remotely from anywhere in the US
Flexibility: Open PTO and sick days
The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
Training: A supportive team to help you grow your career and unlock your full potential
Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

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Compensation for this role is between $150-$175K annually (depending on location & experience) plus 10% bonus (depending on company achieving KPIs); plus equity options; open PTO; health benefits that begin day 1; 401K program with a $500 annual match; an amazing supportive collaborative culture; fully remote environment, and more.
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