Principal Quality Assurance Engineer

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win.
 

About the Role
As Second Nature’s Principal Quality Assurance Engineer, you will play a critical role in defining and implementing our quality strategy. You will lead the QA team, establish best practices, and collaborate closely with development, product, and operations teams to ensure the delivery of high-quality software solutions. Your expertise in test automation, performance testing, and continuous integration will be instrumental in maintaining and improving the reliability of our systems.

Key Competencies

Leadership & Mentorship

• Lead, mentor and people manage a team of QA engineers, fostering a culture of continuous improvement and technical excellence.

Strategic Thinking

• Develop and execute a comprehensive quality assurance strategy aligned with business objectives.
• Investigate and resolve complex quality issues, working with cross-functional teams to implement solutions.

Test Automation Expertise

• Design, implement, and maintain automated test frameworks, tools, and test suites.

Performance & Security Testing 

• Establish and monitor key quality metrics to assess software performance and reliability.

Cross-Functional Collaboration

• Work closely with engineering, product management, and DevOps teams to integrate testing into the software development lifecycle (SDLC).

Process Improvement

• Define and enforce best practices for software testing, including functional, regression, performance, security, and usability testing.  
• Participate in code reviews and advocate for best coding and testing practices.

Adaptability & Innovation 

• Drive the adoption of modern testing methodologies, tools, and frameworks to enhance testing efficiency.

What to Expect in Your First 90 Days

30 Days: Learning & Assessment

• Get familiar with Second Nature’s culture, mission, and key stakeholders.
   
• Review the product architecture, QA strategies, and testing frameworks.
   
• Assess current test automation, performance testing, and CI/CD pipelines.
   
• Identify gaps or inefficiencies in testing methodologies.
   
• Meet with development, product, and DevOps teams to understand pain points.
   
• Start mentoring junior QA engineers and understand team dynamics.
   
• Fix minor QA bottlenecks or inefficiencies.
   
• Ensure test environments are up and running smoothly.
   
• Ensure QA is operating to fullest capacity on our newest product offering
   

60 Days: Strategy & Implementation

• Develop a roadmap to improve test automation, performance, and security testing.
   
• Introduce best practices for software quality assurance.
   
• Improve existing test frameworks or introduce new tools as needed.
   
• Increase test coverage for key functionalities.
   
• Optimize CI/CD pipelines for faster and more reliable releases.
   
• Implement automated regression and smoke testing.
   
• Identify and prioritize high-impact defects or process inefficiencies.
   
• Work with cross-functional teams to drive quality improvements.
   

90 Days: Scaling & Optimization
 

• Establish key metrics for tracking QA success (e.g., defect leakage, test pass rate).
   
• Optimize performance, security, and usability testing strategies.
   
• Conduct training sessions to upskill the QA team.
   
• Foster a culture of quality, automation, and innovation.
   
• Implement AI/ML-driven testing strategies where applicable.
   
• Identify long-term improvements in test infrastructure and scalability.
   
• Demonstrate measurable improvements in software quality and release efficiency.
   
• Ensure smooth collaboration between QA, engineering, and product teams.

About you

• 8+ years of experience in software quality assurance 
• 3+ years experience in a people management role
• Strong expertise in automated testing frameworks (e.g., Selenium, Cypress, Playwright, JUnit, TestNG).
• Experience with performance testing tools (e.g., JMeter, Gatling, LoadRunner).
• Deep understanding of CI/CD pipelines, DevOps practices, and cloud-based testing environments.
• Proficiency in programming languages (Java, Python, JavaScript, Typescript).
• Experience with API testing tools (e.g., Postman, RestAssured).
• Experience with cloud platforms (AWS, Azure, GCP) and containerized environments (Docker, Kubernetes).
• Knowledge of AI/ML-driven testing strategies and tools.
• Familiarity with security testing and compliance standards (e.g., OWASP, PCI, SOC 2).
• Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment.
• Strong communication and collaboration skills to work effectively with cross-functional teams.

Our Core Values

• Pirate Ship; not a cruise ship. Bias towards action.
• Massive Growth takes massive growth. We embrace challenges to increase our impact.
• Grow the Pie. We focus on results so our customers & their customers win. Triple Win!
• Purple Heart. We put the team before ourselves.
• Extreme Ownership. See something? Say something; right the ship to get us back on course.
• Be a moment maker. We aim to shatter the status quo.

REMOTE WORK STATEMENT

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available and engaged during core working hours aligned with the Eastern Time Zone to ensure effective collaboration and timely completion of responsibilities
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines) 

WHY SECOND NATURE?

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
• Location: Work Remotely from anywhere in the US
• Flexibility: Open PTO and sick days
• The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect 
• Training: A supportive team to help you grow your career and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
   

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.